Frequently Asked Questions
Everything you need to know about your next favorite pair of sandals.
How do I determine the correct size for my Flojos?
Our sandals typically run true to size. If you are a half size, we recommend ordering the next size up for the most comfortable fit, as our footbeds are designed to cradle the foot.
What is your return and exchange policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Simply visit our returns portal to initiate a refund or a free size exchange.
Are Flojos sandals water-resistant?
Many of our styles feature water-friendly materials like rubber and synthetic leather. However, we recommend checking the specific product description for 'water-friendly' labels before taking them into the surf.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. usually takes 3-7 business days depending on your location.
Do you offer a warranty on your footwear?
Yes, we stand by our quality. Flojos offers a limited warranty against manufacturer defects for up to 6 months from the date of purchase with valid proof of payment.
How should I clean and maintain my sandals?
For synthetic styles, a gentle wipe with a damp cloth and mild soap works best. For suede or leather styles, we recommend using a specialized cleaner and avoiding total submersion in water.